Privacy Policy

Last updated: June 24, 2026

L'PaBurrito ("we", "us", "our"), operated by SpatiaLabs, respects your privacy. This Privacy Policy explains what personal information we collect when you use our online ordering and delivery service at https://order.elpaburritoph.shop, how we use it, and the choices you have. We handle your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

1. Information we collect

• Contact and order details — your name, contact number, email address (if provided), delivery address, and the items in your order.
• Location information — your delivery location and map coordinates, used to calculate the delivery fee and to guide our rider to you.
• Order history — records of your past orders and their status.
• Payment information — payments are processed by PayMongo. We receive confirmation of payment and a payment reference, but we do not collect or store your full card or e-wallet credentials.
• Technical information — basic device and usage data needed to operate the website (for example, to keep your cart and session working).

2. How we use your information

• To process, confirm, and deliver your orders.
• To calculate delivery fees and dispatch a rider to your address.
• To process payments and, where applicable, refunds through PayMongo.
• To contact you about your order and provide customer support.
• To keep our service secure and to comply with legal obligations.

3. Who we share information with

We share personal information only as needed to provide the service:

• Our delivery riders — your name, address, contact number, and order, so they can deliver to you.
• PayMongo — to securely process your payment and any refund.
• Service providers that help us run the platform (for example, our hosting and database providers, and mapping services used to calculate routes and delivery fees).
• Authorities — where required by law or to protect our rights and the safety of others.

We do not sell your personal information.

4. Data retention

We keep your personal information only for as long as needed to fulfil your orders, support you, keep accurate business and financial records, and meet legal requirements. When it is no longer needed, we securely delete or anonymise it.

5. Your rights

Under the Data Privacy Act of 2012, you have the right to be informed, to access your personal data, to correct inaccurate data, to object to or restrict processing, to have your data erased or blocked where appropriate, and to data portability. To exercise any of these rights, contact us using the details below.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

6. Security

We use reasonable organisational and technical measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's privacy

Our service is intended for users aged 18 and above. We do not knowingly collect personal information from children without the consent of a parent or guardian.

8. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date revised accordingly.

Contact us

See also our Terms & Conditions.